The person who wishes to open a trading account and receive related services from the broker is recognized as the first party to this contract. For the remainder of this document, this person will be referred to as the "investor," "trader," "customer," or "client.".

The broker, identified as VelorGain, undertakes to facilitate account opening and provide the corresponding support services. VelorGain is referred to throughout this agreement as the "Company" or "Platform" and constitutes the second party. By affixing their signatures, both parties confirm their legal obligation to this agreement and acknowledge compliance with the procedures and obligations set forth herein.

By entering into this agreement, the investor declares that they have fully reviewed and understood its contents and assume full responsibility for compliance with all terms and conditions until the conclusion of the business relationship. If the investor disagrees with any aspect of these terms and conditions, they are not authorized to conduct business with the company.

To qualify for an account on the platform, investors must be at least 18 years old. Investors are required to confirm their age and eligibility in accordance with the stated terms and conditions during the account registration process. Providing false or misleading information will result in the termination or liquidation of the investor's account by the company, and access to associated services will be denied.

 

Use of the platform

The customer agrees to read and accept all clauses and sections of this contract, including all amendments.

Upon signing this contract, the company undertakes to grant the customer access to the official website, the information published there, and other services.

It is the company's inalienable right to select a different account level for the customer if such a choice is deemed sensible and is in the customer's interest.

If the platform deems it necessary to change the terms of this contract, it is not required to obtain confirmation from the customer in order to make these changes.

All obligations stipulated by this contract become binding for the customer from the moment of reading.

In the event of changes to this contract, the new version will become binding upon publication on the website, and the customer automatically declares their acceptance of all changes. An exception applies if the customer sends the company a declaration of disagreement regarding a specific clause.

The customer agrees not to use artificial intelligence or other technologies or programs when working with the platform.

 

Know-Your-Customer (KYC) rules

All personal and financial data of the merchant, as well as his or her account information, are protected by the company's security systems, which do not share this material with third parties.

All actions taken by the merchant on the platform are protected by the company's comprehensive security systems.

At the time of signing the contract and opening an account on the platform, the merchant automatically falls under the company's security systems.

Basic requirements (KYC):

For proper interaction with the company in accordance with KYC rules, the customer is obliged to provide the following documents:

• A national identity card, driver's license or passport – a document that confirms his full name and other personal details;
• A document confirming his residential address, the date of issue of which must not be older than 3 months upon presentation.

The above-mentioned documents must be submitted by the customer as color scans.

 

Anti-Money Laundering (AML) rules

The company aims to prevent terrorist financing and money laundering by utilizing its services and does so using the latest technology, resulting in a secure environment.

The company's policy states that special algorithms and measures to prevent money laundering and terrorist financing are regularly implemented.

Any actions initiated by the investor may be immediately stopped by the company if there is suspicion that the investor is attempting to launder money or finance terrorism. This applies to both new and ongoing transactions.

In accordance with the KYC and AML clauses, the company has the right to request documents from the investor that are necessary to verify and confirm their identity. Since providing these documents is a mandatory condition for cooperation, the investor cannot use the company's services if they do not provide them.

The AML rules explicitly prohibit the investor from transferring funds to third parties.

A mandatory requirement for both depositing and withdrawing funds is that the investor's name matches the name of the bank account/e-wallet holder.

The company prohibits investors from having more than one account on the platform. Attempts to create additional accounts are immediately blocked, and funds are not credited to them.

 

Access to the website

Individuals and legal entities from any jurisdiction may not use the company's statutes and departments for purposes not provided for in the company policy.

All services, confidential data and company property are also legally protected.

The customer is prohibited from providing the company with information that could damage its reputation or jeopardize its rights, as these are protected by the terms and conditions.  

 

Limitation of liability

If a lawful or unlawful action by the customer results in extraordinary, direct or indirect losses, this is not the company's responsibility.

If the customer's losses are caused by changes in financial markets, asset prices, political or other events, this is not the company's responsibility.

The company is not obliged to inform the customer of possible damages, and the customer's rejection of these damages is not the company's responsibility.

 

copyright

The company's copyright protects all its online property, including the website pages and all data published there.

 

Customer agreement

This legally binding agreement is concluded exclusively between two parties: VelorGain, hereinafter referred to as the "Company" or "Platform," and the person using financial services, hereinafter referred to as the "Investor," "Trader," "Customer," or "Client." By opening a trading account with the Platform, the Trader confirms their knowledge of and agreement to the Terms and Conditions set forth herein. In return, the Company confirms its intention to provide support and services in accordance with this agreement.

 

Introduction

This agreement formalizes the intention of both parties to cooperate and their confirmation that the terms are binding for them.

The company reserves the sole right to modify or revise this agreement at its sole discretion, subject to the guidelines published on the company's official website. This authority includes the right to adjust provisions relating to order fulfillment and trading activities.

Before a merchant can use any of the platform's services, they must complete a verification process. This includes submitting scans of personal identification documents in accordance with the company's compliance requirements.

Should the trader fail to complete the verification process or refuse to provide the required identification materials, the company reserves the right to refuse the use of a trading account, which may result in the account being closed.

The company also reserves the right to reject account applications at its sole discretion, regardless of whether the verification process has been successfully completed or not.

 

Account creation process

To open a trading account, the investor must complete the following steps:

• Submit an application form with all required personal and financial information;
• Wait for confirmation from the company and make an account deposit using a currently available payment method on the platform.

The investor's trading account is only considered active once the registration has been successfully completed, the deposit has been confirmed, and official approval has been granted by the company.

 

Investments

Customers can deposit funds of any amount, according to their own investment goals, directly into the company's account.

A minimum deposit of 200 is required to complete the deposit process. Accepted payment methods include credit/debit/prepaid cards, bank transfers, and wallet-to-wallet transfers.

The company reserves the right to change the available payment methods on the platform at any time, which may include adding, removing or adjusting accepted deposit options.

 

Payment policies and payment methods

The company reserves the right not to fund the customer's account on the platform if he/she does not provide reliable confirmation of payment.

The list of methods for topping up the account and withdrawing funds may be changed by the company at its sole discretion.

The amount credited to the customer's account may differ from the transferred funds, as this is affected by exchange rates, potential fees, currency differences, and other factors. The company will always inform the customer of such changes.

The client is responsible for monitoring all market changes and fluctuations in asset rates.

The AML directive requires that the customer make withdrawals only to bank accounts issued in their name and linked to the country in which they reside.

The customer is obligated to retain all payment confirmations related to the top-up of their account on the platform (e.g., a SWIFT confirmation) and to present them to the company upon request. The company reserves the right to refuse to credit the funds if the customer fails to do so.

The customer must use the same source for deposits and withdrawals to/from the platform.

The company's exceptional approach to the security of customer accounts and data ensures their protection through various methods, including encryption.

The company is not responsible in situations where third parties gain access to customer data through the customer's own negligence. Such situations include, but are not limited to, clicking on unsafe links, sharing login credentials with third parties, and using unsecured networks.

The company offers customers several options from which they can choose the most convenient charging method:

• Credit/debit/prepaid cards.
• Bank transfers.
• Wallet-to-wallet transfers.

 

Fees and costs

Executing transactions may incur certain fees according to the company's internal policies. The exact amount of such fees is either agreed upon in advance or specified in a supplementary agreement signed by both parties. These fees may include service charges, transfer fees, or similar expenses. All applicable fees are deducted directly from the merchant's account. A merchant can request an update regarding any fees by contacting the company's support.

The merchant's account may also be subject to fees related to discounts, charges, supply and demand, and other features of the company's services. These amounts will be debited from the merchant's account upon completion of the respective transaction, regardless of the payment method used. The company reserves the right to change the structure and amount of applicable commissions, whether by increasing or decreasing them, at any time. By opening an account on the platform, the merchant confirms their willingness to pay such fees and agrees to any subsequent changes. Fee changes may occur due to market developments, price fluctuations, and the choice of financial instruments.

The company may offer special financial terms, including pricing, discounts, special offers, or allocation requests, subject to its internal rules. The dealer is considered the recipient of all fees charged in connection with these services. The company reserves the right to determine and modify the terms and conditions for the application of such commissions.

The company has the full right to charge additional fees for future transactions by the merchant.

Should the trader decide to hold open positions beyond the close of a trading session, a predetermined swap fee, as determined by the company, will be applied to their trading account. Repeated application of such fees can be agreed upon by mutual consent.

The company may change any fees or charges at any time at its sole discretion. The merchant will be notified in advance of such changes.

 

Bonus policy

By registering an account on the platform, the investor agrees to the terms and conditions of the company's bonus program, including the acceptance and management of bonuses granted by the company.

Should the investor decide not to accept an offered bonus, the terms of the entire contractual relationship remain unaffected.

To encourage account activity, the company may offer promotional materials, exclusive terms, or tailored bonus agreements. Bonuses may vary depending on the investor's preferences and trading behavior. It is the investor's responsibility to review all applicable terms and conditions before accepting or using any bonus. The investor is subject to all bonus-related terms and conditions for the duration of the offer.

Effective use of bonuses requires that the investor possesses sufficient trading experience and relevant knowledge. A lack of competence can lead to losses in both the bonus and the main account. This provision also applies to CFD trading.

The transfer, sale, or sharing of bonuses with third parties is strictly prohibited. Each bonus is intended solely for the investor to whom it was offered and is subject to individual usage rules.

Bonus and promotional credits must be denominated in the same currency as the funds in the investor's trading account.

All bonuses and promotional offers are subject to a fixed validity period determined by the company. The bonus terms also apply to any associated dividends. If the investor does not agree to the terms of the bonus program, the offer will be revoked by the company. Investors cannot change the bonus terms unless approved by the company.

If an investor is caught or suspected of violating the terms of the bonus program, the company reserves the right to cancel the bonus or terminate the investor's account. Such an action will be considered a material breach of contract by the investor.

To withdraw funds from the bonus account, the investor must either reach the required trading volume (corresponding to the bonus amount multiplied by seven in lots) or settle the bonus amount through a personal transfer.

In cases where the investor has debts to the company, the amount to be withdrawn from the bonus account may be adjusted.

 

Contract for trading contracts for difference (CFDs)

Market influences

The basis of CFD trading is speculation on the expected prices of assets and their potential changes. When executing such transactions, the client acquires rights only to the contract itself, not to the underlying asset. The client's goal is to buy the contract when the price is lowest and sell it when it reaches its highest point. The contract's price is directly linked to the asset's value. At the same time, it can be influenced by a variety of factors: global political and economic events, worldwide trends, and so on. Since all these factors directly affect asset values, the client should pay close attention to them and strive to stay well-informed. In situations where the client faces an unexpected drop in the value of an asset, they can submit a margin compensation request to their financial service provider. However, if the client fails to meet the margin requirements, the platform has the right to close their positions. In this case, the client is obligated to close them and accept the loss of any profit.

 

Liquidity and gaps

The valuation of assets is largely influenced by prevailing market dynamics. The prices of financial instruments are subject to rapid and unpredictable changes, which can lead to sudden gains or losses. If the underlying asset lacks market relevance, the corresponding contract may be considered undervalued. In such cases, the client is required to provide additional margin funds to maintain their position. Alternatively, the client may choose to close the position, thereby avoiding a margin payment but accepting a significantly reduced CFD value. Due to the inherent volatility of financial markets, significant fluctuations in CFD prices are common. These fluctuations reflect continuous market movements and can have a substantial impact on the value of open contracts. The limits specified in the client's contract represent only the minimum price limits that ultimately determine the outcome of the transaction. Should the client be dissatisfied with the trading results, it is advisable to communicate these concerns to the CFD provider. It is also advised to be aware of market risks and to be prepared accordingly.

 

Summary

The analytical tools offered by the platform allow clients to forecast potential outcomes – both profits and losses – when trading CFDs. Such tools can help mitigate financial risks. One example is the stop-loss mechanism, which allows clients to set a predetermined price at which the contract is automatically closed to limit losses. All clients must understand that neither small investment amounts nor the use of analytical tools can guarantee profits or eliminate the risk of loss. Before trading with borrowed funds, the specific terms and conditions should be carefully reviewed and fully understood. A loss-to-reward ratio of 1:3 is generally considered favorable. However, actual losses may exceed forecasted estimates, which remains an acceptable outcome under certain market conditions.

 

Compensation

By signing this agreement, the client confirms that they have read it in its entirety and agree to all clauses. This includes the obligation to cooperate with the company and all its employees. If the client violates any of the terms of this agreement, they are responsible for all potential losses and damages resulting from such non-compliance. Should the injured party be an employee of the company, the company reserves the right to deduct compensation from their trading account. Compliance with the agreement is a factor that increases this liability.

If the customer continues to cooperate with the company and transfers money to the account, he/she shows that he/she considers the company's service to be of high quality.

The company and the client will conduct all communication in English. The parties may agree to change the language if necessary. The company is not obligated to obtain the investor's confirmation if it intends to make changes or updates to this agreement. The latest version will automatically become effective upon publication on the official website.

The English version of this agreement is recognized as authoritative.

In case of discrepancies between versions of this agreement, the English version shall prevail. If the customer has any questions regarding any point of this agreement, they may submit a corresponding request to the company's support team.

The company responds to customer inquiries within 7-10 business days. This time is needed to analyze all details related to the customer, including correspondence history, transactions, telephone conversations, and their personal data.

The company may request additional data from the customer in connection with the question; in this case, the customer is obliged to provide it.

The customer's activity/inactivity/minimal activity/absence transaction/low balance factor does not affect the company's right to charge him/her fees for the entire duration of this agreement.

The company is the party that determines the required amount to maintain account activity. If the customer's account does not have sufficient funds to maintain this, they will be notified.

If this agreement is terminated, the company may impose restrictions on the customer or completely close the customer's positions and restrict access to the account.